Fën Hoteles

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    Fen Hoteles S.A (the "Company") has created this privacy policy (the "Privacy Policy") for the website rewards.fenhoteles.com (hereinafter the "Site") as a sign of its firm commitment to privacy for all its users. The Privacy Policy includes Company practices regarding the collection of personal information on the Site.

    We encourage users to read this Privacy Policy before accessing the Site and entering any type of data therein. Access to the Site implies full compliance with the terms of this Privacy Policy. If you disagree with any of these terms, please do not access the Site.

    Personal Information that we collect

    The personal information you provide may include: your name and contact information, including your address, email and telephone and/or cell phone number; information regarding your bookings or stays in an Esplendor or Dazzler chain hotel; information related to any queries you might have made; purchases of products or services; date of birth, gender, nationality, passport and /or identity number, and date and place of issue; travel history; payment information; preferred methods of communication; professional information (profession or occupation, company, title, business address ); terms of payment; credit card details, including security code, amount charged for stays in hotels, products and services received, and any other information you may provide. We may also collect data on your traveling companions such as name, address, identity and/or passport number.

    We may also collect additional personal information with regards to use of hotel services, such as spas, parking, etc.

    We do not collect information related to your racial or ethnic origin, political opinions, religious or other beliefs, health, criminal record or any trade association membership. We may use any health information you provide for better service and to meet your specific needs.

    Use of personal information collected

    We use your personal information to provide any services you may request. We may also use your personal information to provide information on the organization of events and to offer discounts and promotions, and carry out surveys. We may also use the information you provide to improve our services and ensure our site, products and services are of interest to you.

    We may share your personal information with other members of Fën Hotels to be able to offer you deals and promotions at other Esplendor and Dazzler hotels, which may be owned by franchisees, or may be hotels that we manage but of which we are not owners.

    Occasionally, we may partner with other companies to provide products or services and to share your personal information with our business partners to offer you those products or services, such as, for example, car rental companies or others.

    In the case of promotions that we organize together with other companies, if you decide to participate we may share your personal information with such companies.

    In the case of hotel services that are provided by third parties (e.g., spa services, parking, restaurant, bar, etc.), we may share your personal information with such providers.

    We may also share your information with outside vendors who assist us in operating our business and our Site, in which case this will only be insofar as is strictly necessary for the purposes required in each case.

    We retain your personal information for the period necessary for the purposes described in this Policy, unless longer retention is required or permitted by applicable law.


    The Site is directed to adults, so parents should take care that their children do not enter their personal information on the Site.

    Collection of non-personal information. Cookies and other technologies.

    When you visit and interact with the Site, non-personal information may be collected (for example, a catalog of the Site pages you visit).

    As with many other websites, our site may use cookies or other technology to help us deliver specific content in line with your interests, to process your reservations or requests or to analyze your visiting patterns. Cookies are data that a web server transfers to your computer as a record and are in common use by virtually all web sites , facilitating user access and use of specific sites, providing information that can be used to deliver specific content in line with your interests and for other purposes. Cookies, by themselves, cannot be used to reveal your identity. This information identifies your browser, but not you, to our servers when you visit our Site. If you want to remove or block cookies from your computer at any time, you can update your browser settings (see "Help" menu in your browser for information on how to remove or block cookies). You should note that by not accepting cookies you may find it difficult or impossible to access certain parts of our Site.

    We may also collect data by using "pixel tags", "Web beacons", "clear gifs" or similar means which let us know when you visit the Site and how you interact with our emails or advertisements. Through the above, we obtain non-personal information or aggregate information (i.e., domain name, the areas of the site you visit, your operating system, your browser version, and the URL from which you access) that can be used to enhance your online experience and to understand traffic patterns.

    Because non-personal information does not identify you personally, we may use or disclose such information for any purpose. In some cases, we may combine non-personal information with personal information (for example, insert email addresses in cookies). If we combine any non-personal information with personal information the combined information will be treated as personal information in accordance with our Privacy Policy.

    We also work with suppliers and other partners to help post ads online and via mobile devices regarding any of our brands that we think may be of interest to you. Many of these ads are not aimed at you, but are found in pages that we believe that the target audience will visit often. It is possible that suppliers and other partners may also use cookies, pixel tags and other technologies when they provide services. The Company does not control the use of this technology or the information obtained and is not responsible for any actions or policies of such third parties. Some of the ads sent by these suppliers and other partners on our behalf are based on your online behavior, search activities or geographical location (for example, when a Wi-Fi network indicates that you are in an airport). These ads can appear on their own sites or on third party sites.

    Links to third party websites

    Our website and mobile applications may contain links to third party websites. The inclusion of a link on the Site does not imply that the Company support or guarantee in any way any third party website or the products they sell or advertise.

    Note that the Company is not responsible for the collection, use, maintenance, distribution or disclosure of data and information by such third parties. Third party websites include, without considering the following a limitation, our hotels' high speed internet provider's homepage and social media sites (Facebook and Twitter), in which the hotels of our Company may have accounts, as well as any third party site which is accessed through a link or banner ad on the Site.

    If you provide information on third party sites, the applicable privacy policy and terms of use are those applicable to such sites.

    Protection of personal information

    The Company will take all reasonable steps necessary to: ( i ) protect personal information collected, and ( ii ) keep personal information current.

    For online transactions we use technology to protect personal information you provide to us through our site. Unfortunately, however, no security system or data transmission over the Internet is guaranteed to be safe.

    We ask that you not include sensitive personal information in the emails you send us or in the contact form. Do not send credit card numbers or other sensitive personal information by these means. Just include this information in the relevant booking form.

    Updating our Privacy Policy

    The Company reserves the right to modify this Privacy Policy at any time and without notice. The date of the latest update is included at the top. Any changes to our Privacy Policy will be effective at the time of publication on the Site. The use of the Site after such changes constitutes your acceptance of the revised Privacy Policy current at that time.

    Applicable Law

    This Privacy Policy is subject to the laws of the Argentine Republic.