- Fën Hotels
- Tel: (54 11) 5217 5799
Reservations Center (1 888) 5074030 Monday to Saturday 8 am to 7 pm.
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The personal information you provide may include: your name and contact information, including your address, email and telephone and/or cell phone number; information regarding your bookings or stays in an Esplendor or Dazzler chain hotel; information related to any queries you might have made; purchases of products or services; date of birth, gender, nationality, passport and /or identity number, and date and place of issue; travel history; payment information; preferred methods of communication; professional information (profession or occupation, company, title, business address ); terms of payment; credit card details, including security code, amount charged for stays in hotels, products and services received, and any other information you may provide. We may also collect data on your traveling companions such as name, address, identity and/or passport number.
We may also collect additional personal information with regards to use of hotel services, such as spas, parking, etc.
We do not collect information related to your racial or ethnic origin, political opinions, religious or other beliefs, health, criminal record or any trade association membership. We may use any health information you provide for better service and to meet your specific needs.
We use your personal information to provide any services you may request. We may also use your personal information to provide information on the organization of events and to offer discounts and promotions, and carry out surveys. We may also use the information you provide to improve our services and ensure our site, products and services are of interest to you.
We may share your personal information with other members of Fën Hotels to be able to offer you deals and promotions at other Esplendor and Dazzler hotels, which may be owned by franchisees, or may be hotels that we manage but of which we are not owners.
Occasionally, we may partner with other companies to provide products or services and to share your personal information with our business partners to offer you those products or services, such as, for example, car rental companies or others.
In the case of promotions that we organize together with other companies, if you decide to participate we may share your personal information with such companies.
In the case of hotel services that are provided by third parties (e.g., spa services, parking, restaurant, bar, etc.), we may share your personal information with such providers.
We may also share your information with outside vendors who assist us in operating our business and our Site, in which case this will only be insofar as is strictly necessary for the purposes required in each case.
We retain your personal information for the period necessary for the purposes described in this Policy, unless longer retention is required or permitted by applicable law.
The Site is directed to adults, so parents should take care that their children do not enter their personal information on the Site.
When you visit and interact with the Site, non-personal information may be collected (for example, a catalog of the Site pages you visit).
We may also collect data by using "pixel tags", "Web beacons", "clear gifs" or similar means which let us know when you visit the Site and how you interact with our emails or advertisements. Through the above, we obtain non-personal information or aggregate information (i.e., domain name, the areas of the site you visit, your operating system, your browser version, and the URL from which you access) that can be used to enhance your online experience and to understand traffic patterns.
Our website and mobile applications may contain links to third party websites. The inclusion of a link on the Site does not imply that the Company support or guarantee in any way any third party website or the products they sell or advertise.
Note that the Company is not responsible for the collection, use, maintenance, distribution or disclosure of data and information by such third parties. Third party websites include, without considering the following a limitation, our hotels' high speed internet provider's homepage and social media sites (Facebook and Twitter), in which the hotels of our Company may have accounts, as well as any third party site which is accessed through a link or banner ad on the Site.
The Company will take all reasonable steps necessary to: ( i ) protect personal information collected, and ( ii ) keep personal information current.
For online transactions we use technology to protect personal information you provide to us through our site. Unfortunately, however, no security system or data transmission over the Internet is guaranteed to be safe.
We ask that you not include sensitive personal information in the emails you send us or in the contact form. Do not send credit card numbers or other sensitive personal information by these means. Just include this information in the relevant booking form.